In light of the recent events surrounding COVID-19, we want to let you know that we are monitoring the unfolding situation and have taken preventive measures to ensure there is no down-time or impact to our service for existing ‘LIVE’ systems.
Our technology infrastructure and business continuity planning ensures we can work on your software and apps remotely with minimal or no interruption to normal service levels. Should any members of our team need to work remotely (e.g. through self-isolation or due to school closures) or should we decide to close our offices and switch to remote working we will be able to provide our usual maintenance service with only minor interruptions. We believe our business continuity model will provide a ‘business as usual’ approach to existing services in the event of needing to work remotely. This will cover minor bug fixes, resolution of technical issues and service support.
With regard to up time; all our software and servers are cloud based in a distributed environment designed to operate without interruption and to be effectively managed from anywhere. All of our staff have access to our monitoring system and business email for managing enquiries and issues being reported.
However, we do expect there to be delays for some clients where new development work is involved. We will inform those that we feel may be impacted independently, and keep you updated as the situation unfolds.
Please accept our sincerest apologies in advance if you or your business is impacted by these delays.
If you need to discuss any of this with us, please call our office on +44 (0)114 2555 855.